Term and Conditions

Last Updated: [Insert Date]

Welcome to Kitty Meals Sales! These Terms and Conditions govern your use of our website www.kittymeals.com and all purchases made through it. By accessing our site and making purchases, you agree to comply with these terms. Please read them carefully.

1. Website Use

1.1 Eligibility

You must be at least 18 years old and have legal capacity to enter into contracts to use our website and make purchases.

1.2 Account Responsibility

If you create an account, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

1.3 Prohibited Activities

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of the website
• Use any automated means to access the site without our permission

2. Products and Services

2.1 Product Descriptions

We strive to accurately describe all products on our website, including pet food, accessories, and care items for cats, birds, small animals, and horses. However, we cannot guarantee that product descriptions or other content are completely accurate, complete, or error-free.

2.2 Product Availability

All orders are subject to product availability. If an item becomes unavailable after you place your order, we will notify you and either cancel that item from your order or offer a suitable alternative.

2.3 Hygiene Considerations

For health and safety reasons, we cannot accept returns on opened:

• Cat Food (including wet food)
• Chinchilla & Chipmunk Food
• Ferret Food
• Guinea Pig Food
• Hamster & Gerbil Food
• Horse Feed

These items must be unopened and in their original packaging to be eligible for return.

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline your order for any reason. Your order is only accepted when we send you an order confirmation email.

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct any pricing errors that may occur.

3.3 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

You must provide accurate payment information and authorize us to charge your chosen payment method for the total order amount.

4. Shipping and Delivery

4.1 Shipping Areas

We ship worldwide excluding some remote areas and parts of Asia. Please check our Shipping Policy for current shipping restrictions.

4.2 Shipping Options

We offer two shipping methods:

4.3 Processing Time

All orders are processed within 1-2 business days before dispatch. Delivery times begin from the date of dispatch, not the date of order.

4.4 Delivery Issues

You must inspect goods upon delivery and notify us within 48 hours of any visible damage or incorrect items received.

5. Returns and Refunds

5.1 Return Policy

We accept returns of most unused, unopened items within 15 days of delivery for a full refund or exchange. The item must be in its original condition and packaging.

5.2 Return Process

To return an item:

1. Contact our customer service at [email protected] within 15 days of receiving your order
2. Wait for return authorization (we’ll respond within 2 business days)
3. Package the item securely in its original packaging
4. Ship to: Kitty Meals Sales Returns, 9 Bank St, Bradford, GB BD8T 3TW

5.3 Refund Processing

Refunds are processed within 5 business days of receiving your return and will be issued to your original payment method. Please allow 7-10 business days for the refund to appear in your account.

5.4 Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).

6. Intellectual Property

All content on our website, including text, graphics, logos, and images, is our property or the property of our licensors and is protected by intellectual property laws. You may not use any content without our express written permission.

7. Liability Limitations

7.1 Product Use

We are not liable for any injury, illness, or adverse reaction your pet may have to any product purchased from us. Always follow manufacturer instructions and consult your veterinarian when introducing new foods or products to your pet.

7.2 Website Availability

We do not guarantee that our website will be available uninterrupted or error-free. We may suspend or withdraw all or part of our site without notice.

7.3 Limitation of Liability

To the fullest extent permitted by law, our liability for any claim related to your use of the website or products is limited to the purchase price of the product in question.

8. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. The updated version will be posted on our website with the effective date. Your continued use of the site after changes constitutes acceptance of the new terms.

11. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Email: [email protected]
Address: Kitty Meals Sales, 9 Bank St, Bradford, GB BD8T 3TW

Thank you for choosing Kitty Meals Sales – where your pet’s happiness is our priority!