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At Kitty Meals Sales (“we”, “us”, or “our”), we understand that our customers – devoted pet owners who prioritise quality care for their feline friends, small animals, and horses – value both security and privacy when shopping online. This Privacy Policy explains how we collect, use, and protect your personal information when you visit www.kittymeals.com (the “Site”).

1. Information We Collect

We collect the following types of information to provide and improve our services:

  • Personal Information: When you make a purchase, create an account, or contact us, we collect information such as your name, email address, shipping address, payment details, and phone number.
  • Order Information: Details about the products you purchase (such as cat food, horse grooming kits, or small animal supplies) and your order history.
  • Technical Information: IP address, browser type, device information, and how you interact with our Site.
  • Communication Data: Records of your communications with our customer service team.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders for premium pet products
  • Provide customer support and respond to inquiries
  • Improve our website, products, and services
  • Send order confirmations, shipping notifications, and service messages
  • Prevent fraud and enhance security
  • Comply with legal obligations

3. Data Sharing and Disclosure

We may share your information with:

  • Service Providers: Trusted third parties who assist with payment processing (Visa, MasterCard, PayPal), shipping, website hosting, and analytics.
  • Legal Requirements: When required by law or to protect our rights and safety.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your data is stored securely with industry-standard measures:

  • PCI DSS compliant payment processing
  • SSL encryption for all transactions
  • Regular security audits
  • Automatic fraud screening
  • Limited access to personal data within our organisation

While we implement strong security measures, no online transmission is 100% secure. We encourage customers to use strong passwords and protect their login details.

5. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your personal data (subject to legal requirements)
  • Opt-out of marketing communications
  • Withdraw consent where processing is based on consent

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and shopping cart
  • Analyse website traffic and improve performance
  • Provide personalised product recommendations (such as cat toys or horse feed that may interest you)

You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

7. International Data Transfers

As we serve customers globally (excluding some Asian and remote regions), your information may be transferred to and processed in countries outside your own. We ensure appropriate safeguards are in place for these transfers.

8. Children’s Privacy

Our Site is not intended for children under 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our Site with a revised “Last Updated” date.

10. Contact Us

For questions about this Privacy Policy or your personal data:

Email: [email protected]
Postal Address: 9 Bank St, Bradford, GB BD8T 3TW

Thank you for trusting Kitty Meals Sales with your pet product needs and your personal information. We treat your privacy with the same care we recommend for your pets’ wellbeing.