FAQ

We specialise in premium pet care products with a focus on cats (food, accessories, toys, health care), small animals (chinchillas, ferrets, guinea pigs, hamsters), and horses. Our extensive range includes everything from cat activity centres to horse grooming kits.

We’re proudly based in Bradford, UK at 9 Bank St, Bradford, GB BD8T 3TW. Our central location allows us to efficiently ship worldwide (excluding some Asian and remote regions).

Absolutely! While we have an extensive cat product range, we also cater to bird poultry, chinchillas, chipmunks, ferrets, guinea pigs, hamsters, gerbils, and horses. Our menu includes specialised food and accessories for each of these animals.

All our product descriptions include detailed information about suitability. For specific dietary or health concerns, we recommend consulting with your veterinarian. Our team is also happy to advise on general product questions via email.

We provide two convenient shipping methods:
– Standard Shipping (£12.95): Processed in 1-2 business days via DHL or FedEx, typically arriving within 10-15 days after dispatch with full tracking.
– Free Shipping: Available on orders over £50 via EMS, typically arriving within 15-25 days after dispatch.

All orders receive careful attention from our Bradford team and are processed within 1-2 business days. Fragile items like cat activity centres receive special packaging to ensure safe delivery.

Yes! We ship globally except to some Asian and remote regions. During checkout, you’ll be able to see if we deliver to your location.

First, check your tracking information. If your order is significantly delayed, please contact us at [email protected] with your order number and we’ll investigate with the carrier.

We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.

Absolutely. We use industry-standard encryption for all transactions. We never store your full payment details on our servers.

We offer hassle-free returns within 15 days of receipt. If any item doesn’t meet your expectations (or your pet’s approval!), simply contact our customer care team at [email protected] to initiate the return process.

Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent or defective product).

Once we receive your returned item, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Our pet-loving support team is always happy to help! Email us at [email protected] with any questions or concerns. We aim to respond to all inquiries within 24 hours during business days.